![]() ![]() We will continue to investigate this issue with the Logs which you will send to us. Western Digital products use drivers that are provided by the Windows and macOS operating systems. If you couldn’t see ‘dashboard2.log’ it doesn’t matter you can send ‘dashboard.log’ also. Download Software, Firmware and Drivers for WD Products. It should look like this: “C:\Program Files (x86)\Western Digital\SSD Dashboard\Dashboard.exe” -debugĪfter loading the Dashboard, please open the Dashboard file.Ĭollect the logs that are created in the Dashboard install directory “dashboard.log / dashboard2.log” and send them to us for investigation. Right click the shortcut and click Properties.Ĭhange the ‘Target’ : to show " -debug" to the end of the target. ![]() ![]() I would like to share with you a solution from concerned team about this issue. and they have been trying to pinpoint the issue, but they asked me to do send them a log file of what happens when you try and start the DASHBOARD, this is how to get a log file, just sent it to them and might help solve whats going on I’m going through this also, only had the Drive since Yesterday, Installed all ok and working as should apart from the DASHBOARD, so i got intouch with Western Digital Customer Service and Support ![]()
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